Privacy Policy
At vilonapex, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our budget calendar planning services. We're committed to transparency and giving you control over your data.
Information We Collect
We collect different types of information depending on how you interact with our services. Some information you provide directly, while other data is collected automatically when you use our platform.
Information You Provide
When you create an account or use our services, you might share:
- Your name and email address for account creation
- Financial goals and budget preferences you enter into our planning tools
- Communication preferences and feedback you provide
- Payment information when you upgrade to premium features
Automatically Collected Data
Our systems collect technical information to improve your experience:
- Device information including browser type and operating system
- Usage patterns and feature interactions within our platform
- Log data such as IP address, access times, and pages viewed
- Cookie data to maintain your session and preferences
How We Use Your Information
Your data helps us provide better budgeting tools and support. Here's what we do with the information we collect.
| Purpose | Description |
|---|---|
| Service Delivery | Operating our platform, processing your budget data, and providing personalized planning features |
| Communication | Sending you updates about your account, responding to inquiries, and sharing relevant tips |
| Improvement | Analyzing usage patterns to enhance features and develop new tools for better financial planning |
| Security | Protecting your account from unauthorized access and preventing fraudulent activity |
Legal Basis Under Australian Privacy Law
We process your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our legal basis for processing includes:
Consent: When you create an account or use our services, you provide explicit consent for us to process your personal information as described in this policy.
We also process data when necessary to fulfill our contract with you, comply with legal obligations, or pursue legitimate business interests that don't override your privacy rights.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.
Access Your Data
Request a copy of all personal information we hold about you at any time.
Correct Information
Update or fix any inaccurate data in your account settings or by contacting us.
Delete Your Account
Request permanent deletion of your account and associated personal data.
Withdraw Consent
Opt out of marketing communications or withdraw consent for data processing.
To exercise any of these rights, contact our privacy team at help@vilonapex.com. We'll respond within 30 days and verify your identity before processing requests.
How We Share Information
We don't sell your personal data. Period. However, we sometimes share information with trusted partners who help us operate our services.
Service Providers
We work with companies that provide:
- Cloud hosting and data storage solutions
- Payment processing for premium subscriptions
- Email delivery services for account notifications
- Analytics tools to understand how our platform is used
These providers are bound by strict confidentiality agreements and can only use your data for the specific purposes we authorize.
Legal Requirements
We may disclose information when required by Australian law, court order, or government request. This includes cooperating with law enforcement when legally obligated or when necessary to protect our rights and safety.
Data Security Measures
Protecting your financial data is our top priority. We've put multiple layers of security in place to keep your information safe from unauthorized access.
Encryption
All data transmitted between your device and our servers uses industry-standard TLS encryption. Sensitive information is also encrypted when stored in our databases.
Access Controls
Only authorized personnel can access personal data, and all access is logged and monitored. Our team members receive regular security training.
Regular Audits
We conduct security assessments quarterly and update our practices based on the latest threats and best practices in data protection.
Incident Response
If a data breach occurs, we'll notify affected users within 72 hours and report to the Office of the Australian Information Commissioner as required.
Data Retention
We keep your information only as long as needed to provide our services and meet legal requirements. Here's our general approach:
Account data remains active while you use our services. After account deletion, we retain some information for 90 days to allow recovery if you change your mind. Financial records are kept for seven years to comply with Australian tax law requirements.
Anonymized usage statistics may be retained indefinitely for research and product improvement, but this data cannot be linked back to you personally.
International Data Transfers
Your data is primarily stored on servers located within Australia. However, some of our service providers operate internationally, which means your information might be processed in other countries.
When we transfer data overseas, we ensure the receiving country has adequate privacy protections or use contractual safeguards approved by the Office of the Australian Information Commissioner. You have the right to request details about any international transfers of your data.
Cookies and Tracking
We use cookies and similar technologies to remember your preferences and understand how you use our platform. Most browsers let you control cookies through their settings.
Types of Cookies We Use
- Essential cookies: Required for basic platform functionality like logging in and saving your work
- Preference cookies: Remember your settings and personalization choices
- Analytics cookies: Help us understand which features are most useful and where we can improve
You can disable non-essential cookies in your account settings, though this might affect some functionality. We don't use advertising cookies or sell data to third-party advertisers.
Children's Privacy
Our services are designed for adults managing their finances. We don't knowingly collect information from anyone under 18 years old. If we discover we've accidentally collected data from a minor, we'll delete it promptly.
Parents or guardians who believe their child has provided us with personal information should contact us immediately at help@vilonapex.com.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and display a prominent notice on our platform.
The "last updated" date at the top of this page shows when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we protect your information.
Making a Complaint
If you're unhappy with how we've handled your personal information, please let us know. We take complaints seriously and will investigate thoroughly.
First, contact our privacy officer at help@vilonapex.com with details of your concern. We'll acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by visiting oaic.gov.au or calling 1300 363 992.
Questions About Privacy?
If anything in this policy is unclear or you have specific questions about your data, we're here to help.
Email: help@vilonapex.com
Phone: +61 3 9510 6688
Mail: Harrington Ave & Wrights Road, Castle Hill NSW 2154, Australia